TripleCare | Case Study – Hamilton
TripleCare is a telemedicine-based physician group that utilizes video communication technology and digital diagnostic equipment to bring physicians to patients’ bedsides.
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Transforming a Facility
In late 2013, Dr. Alex Makirs admitted his father to a nursing facility in New Jersey because of its well-known program for Congestive Heart Failure (CHF). What he did not know was that the facility also had TripleCare’s on-demand physician service for treating acutely ill patients after hours and on weekends. Once Dr. Makirs and his father had personally experienced the service, he contacted his own employer, Hospicomm, and said, “We really need to look into this service for our facility.”
The Hospicomm leadership team signed on with TripleCare in February of 2014.  Their initial goal was to prevent unnecessary hospital transfers. Since working with TripleCare, Hospicomm’s Hamilton facility has received significant benefits from the partnership, including an increase in nurse satisfaction, better clinical outcomes, and stronger patient satisfaction by providing a service that does not disrupt their treatment goals or cause a change in environment. Most importantly, their hospital readmission rate has gone from double to single digits.
87%

TREAT IN PLACE RATE

Hamilton has said that the biggest overall impact on their facility is the removal of anxiety for patients, family members, and the nursing staff. Assistant Director of Nursing, Neha Merchant, lauds,
TripleCare stops the ‘panic button’ for the patient and the nurse as soon as the doctor is wheeled into the room on the screen. The service provides so much support for our nursing staff. Furthermore, TripleCare’s doctors go out of their way to call include the family in care decisions whenever it’s appropriate.
Hamilton’s team has also seen positive outcomes when utilizing TripleCare services with patients who have dementia. An abrupt change in environment can be very disruptive and is often cognitively and physically detrimental to these patients. The value of their ability to treat in place is amplified for this population. The Hospicomm nurses that work with TripleCare’s physicians have observed that their medical approach is holistic and seeks the underlying cause of a change in condition, as opposed to just treating symptoms.
ADON Neha Merchant, who frequently uses TripleCare, noted that as a nurse who works during off-hours, she no longer goes home with major medical decisions resting solely on her shoulders. The burden of feeling alone after-hours is gone, as partnering with the TripleCare doctor assures her that her patients are receiving the medical care they need, when and where they need it most.
To learn more about Hamilton Continuing Care Center, please click here.