TripleCare | TripleCare Frequently Asked Questions
TripleCare is a telemedicine-based physician group that utilizes video communication technology and digital diagnostic equipment to bring physicians to patients’ bedsides.
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Frequently asked questions for facilities
Frequently asked questions for facilities

Why should our facility consider using TripleCare?

Healthcare is undergoing a dramatic shift. Skilled nursing facilities are being asked to care for higher acuity patients as hospitals and insurers move patients out into the post-acute care community more quickly. Facilities that can meet these needs stand to grow their daily census and market share as they become true partners to their local hospitals.

How will this impact my revenue and costs?

TripleCare can help build your census in two ways: we prevent avoidable hospitalizations (keeping beds filled) and we help increase your referrals by differentiating you from your competitors. TripleCare typically pays for itself with a single prevented hospital readmission per month.

How often can TripleCare treat patients on site?

TripleCare has seen thousands of patients across the country in a wide range of markets, facility sizes, and patient acuity levels. When TripleCare is called, patients are treated in place upwards of 80% of the time.

How will TripleCare help differentiate my facility?

Historically, there was no way to affordably and scalably provide onsite physician care after hours, so nearly every nursing facility in the country does not. TripleCare will set you apart in your clinical offerings, which appeals to your hospital partners and your patient/family audience. We provide each of our partners with marketing materials and data analytics to help tell the story of the work we do together.

How does TripleCare work in our facility?

When a patient has an acute change of condition, the nurse simply calls our telephone number and immediately speaks to the TripleCare physician on call. The TripleCare physician will review the patient’s issue with the nurse. They will then conduct a telemedicine visit. To learn more, please click here.

What kinds of clinical issues can TripleCare treat?

TripleCare’s physicians help treat serious changes in condition that often lead to hospitalizations. These cover a wide variety of conditions, but some of the most common are chest pain, shortness of breath, worsening pain, and change in mental status.

What physician will answer when I call TripleCare?

TripleCare sets up small “practices” that cover specific facilities. Your patients and staff will typically interact with the same small group of physicians. This allows your staff to get to know their TripleCare team and ensures a strong continuity of care.

How does TripleCare work with our attending physicians?

Your attending physicians are a key part of TripleCare and we help make sure they are comfortable before we begin service. After a patient is seen, our physicians reach out to your attending physicians based on their communication preferences wherever possible. The attending physician will also have access to the medical note and orders that are provided to the facility for the patient’s chart.

How is TripleCare received by attending physicians?

Attending physicians appreciate having the expertise of TripleCare physicians to treat their patients during hours when they can’t be onsite themselves. We remove their need to make clinical decisions by phone during off hours. This improves their quality of life and the quality of care to their patients. Because TripleCare physicians do not replace their daytime visits or overall relationship, the only impact we have is one of relief.

How do nurses like working with TripleCare?

Nurses love having TripleCare physicians on-demand. Our physicians focus on working in partnership with nurses and work on teaching and training with each visit. Facilities using TripleCare have reported a higher nursing staff satisfaction and an elevation of skills and confidence. Many of our partner facilities use our service specifically as a recruiting and retention tool.

How does TripleCare interact with a patient’s family?

TripleCare’s physicians will communicate with the patient’s family if the patient is unstable, if there is a disparity between the patient’s clinical status and advanced care directives, or if the family is very involved and often wants the patient to be sent to the hospital.

What do patients and families think of TripleCare?

Patients and families are typically the most enthusiastic audience for TripleCare. Patients, especially those that have been in and out of many medical facilities, love that they can be treated by a physician right at their bedside after hours. Family members consistently share that they have great peace of mind knowing that their loved one has a doctor available not only during the day, but during nights, weekends, and holidays.

Frequently asked questions for physicians
Frequently asked questions for physicians

Are TripleCare’s doctors well qualified?

TripleCare’s physicians are board certified internists, family practitioners and geriatricians that specialize in nursing facility care. They go through a rigorous credentialing and training process to ensure the highest quality care and best customer service for nurse and patient interactions.

Will the TripleCare physician become an attending physician for the patients they see?

No, TripleCare physicians do not become attending physicians and do not replace the crucial relationship between a patient and his or her attending doctor. TripleCare simply ensures that patients have the opportunity to be treated in place after-hours, weekends and holidays when bedside care is limited.

How will the attending physician be communicated with when TripleCare sees a patient?

Our physician will contact the attending physician based on the patient’s clinical acuity and the attending physician’s preferences, which can vary from an immediate phone call to an update the following morning. A copy of the medical note and orders will be sent to the facility for every visit and will be available in the patient’s chart.

Does TripleCare increase physician/facility liability?

No, it can decrease it. By having a physician available that can see and treat patients immediately, patients experience greater access to care, faster treatment, and less unnecessary hospitalizations. TripleCare has its own malpractice coverage as well. Malpractice exposure is no different than when a covering or ER physician sees a patient.

Frequently asked questions for patients
Frequently asked questions for patients

What is telemedicine?

Telemedicine is often used to describe many different things. For TripleCare, telemedicine means the ability to bring a doctor to your bedside electronically. TripleCare’s physician group uses telemedicine so that its team of doctors can provide excellent care to nursing facility patients after hours, when seeing a doctor usually means taking an ambulance ride to the ER.

What exactly is TripleCare and how does it work?

TripleCare works with your facility to provide access to doctors after-hours (nights, weekends and holidays). If you have a medical issue during those times, your nurse will call TripleCare and within a few minutes, you will be able to see, speak with, and be treated by a doctor communicating through a special telemedicine device. The doctor can even listen to your heart and lungs by using a digital stethoscope that your nurse will hold. Once you are done with your doctor visit, your nurse will work with the TripleCare physician and your normal doctor to develop a plan of care and get you the medication or treatment you need to get better. To learn more, please click here.

Is telemedicine safe?

Yes – telemedicine has been used in different ways for over 40 years. In most nursing facilities, if a patient gets sick after-hours, that resident’s doctor has to try to diagnose and treat the patient based on the nurse’s description over the phone. With telemedicine, a doctor can actually examine you and help treat you right in your bed. With TripleCare, our facility can help lower the chance that you will need to be hospitalized.

Is telemedicine a supported way of providing care?

Telemedicine is used and/or endorsed by the American Heart Association, American Stroke Association, American Association of Critical Care Nurses, U.S. Department of Veterans Affairs and the American Academy of Dermatology.

Does this replace my normal doctor?

TripleCare does not replace your doctor at all. It works with your doctor to make sure you have access to care during days and times when your doctor can’t be at your bedside.

How do I know TripleCare’s doctors are as good as my current doctor?

The TripleCare physician group includes board certified geriatricians that specialize in working with seniors in nursing facilities and know how to provide great care through telemedicine.

Will this service cost me anything extra?

Not at all. TripleCare is being provided by your facility at no charge to you because they care about your recovery and want to make sure you have access to a doctor when you need it.

Have another question? Get in touch with us.