Frequently Asked Questions

We're here to make your recovery journey as simple as possible. Below are answers to the questions we receive most often.

If you can't find what you're looking for, please visit our Contact Us page—we're always happy to help.

Products

What is a Triple Recovery System?

A Triple Recovery System is a thoughtfully assembled collection of daily living aids designed to help make recovery at home safer, easier, and more comfortable. Each system brings together commonly used assistive tools into one convenient solution.

Which Recovery System is right for me?

Choose the Recovery System that best matches your procedure or recovery needs.

We currently offer systems designed for:

• Hip Replacement
• Knee Replacement
• Shoulder Surgery

If you're unsure, our Customer Care team is happy to help.

Can I purchase accessories separately?

Yes. Many accessories and replacement items are available individually.

Please visit our Accessories or Replacement Parts collection for available products.

Are your products only for older adults?

No.

Our products are designed for adults of all ages who need temporary or long-term assistance with everyday activities during recovery or reduced mobility.

Orders

How do I know if my order was successful?

After placing your order, you'll receive a confirmation email with your order details.

If you don't see it within a few minutes, please check your spam or promotions folder.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help.

Please contact us as soon as possible after placing your order.

Once an order has been shipped, changes or cancellations may no longer be possible.

Where can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information.

You can also visit our Track Order page at any time.

Shipping

Where do you ship?

We currently ship to the regions listed on our Shipping Policy page.

Please review that page for the most up-to-date information.

How long does shipping take?

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided during checkout and in your shipping confirmation email.

Will I receive tracking information?

Yes.

You'll receive an email with tracking details as soon as your order has been shipped.

Returns & Warranty

What is your return policy?

We accept eligible returns within the period outlined in our Returns Policy.

Products must generally be returned in accordance with the conditions described on that page.

How do I start a return?

Please contact our Customer Care team with your order number, and we'll guide you through the return process.

Do your products include a warranty?

Warranty coverage varies by product.

Please visit our Warranty page for complete details.

Recovery

Will these products speed up my recovery?

Our products are designed to make everyday activities easier and support greater independence during recovery.

They are not intended to treat, cure, or guarantee recovery outcomes.

Always follow the advice of your healthcare provider.

Can I use these products after any surgery?

Some products may be suitable for different recovery situations.

Always choose products appropriate for your specific needs and follow guidance from your healthcare team.

Should I ask my doctor before using assistive products?

If you have questions about which products are appropriate for your condition or recovery plan, consult your physician, occupational therapist, or physical therapist.

Caregivers

I'm buying for a parent. Which system should I choose?

Choose the Recovery System based on your loved one's procedure or recovery needs.

If you're unsure, contact us and we'll be happy to help you compare the available options.

Do you offer resources for caregivers?

Yes.

We provide educational guides covering home recovery, preparing for surgery, home safety, and caregiving tips.

Visit our Caregiver Guide and Recovery Resources pages to learn more.

Payments

Which payment methods do you accept?

We accept major payment methods available during checkout.

Available payment options may vary by region.

Is my payment information secure?

Yes.

Our checkout uses industry-standard encryption and secure payment processing to help protect your personal information.

Still Need Help?

If you couldn't find the answer you were looking for, our Customer Care team is ready to assist you.

Visit our Contact Us page and we'll be happy to help.